§FMCSR.com
Historical textIn force on Sept. 30, 2013Source: annual CFR editions 1998–2016

§ 378.5 Investigation of claims.

Wording first on file in the 1998 annual edition, superseded April 16, 2018.

govinfo, 2012 edition ↗
Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2012 edition's wording. An amendment that took effect between Oct. 1, 2012 and Sept. 30, 2013 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.
49 CFR § 378.5 — Investigation of claims.. Text in force on September 30, 2013. This wording effective October 1, 1998 to April 16, 2018. Source: govinfo, 2012 edition, https://www.govinfo.gov/app/details/CFR-2012-title49-vol5/CFR-2012-title49-vol5-sec378-5. Retrieved from FMCSR.com, https://fmcsr.com/reg/378.5?asof=2013-09-30, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) Upon receipt of a claim, whether written or otherwise, the processing carrier shall promptly initiate an investigation and establish a file, as required by § 378.6.

(b) If a carrier discovers an overcharge, duplicate payment, or overcollection which has not been the subject of a claim, it shall promptly initiate an investigation and comply with the provisions in § 378.9.

(c) In the event the carrier processing the claim requires information or documents in addition to that submitted with the claim, the carrier shall promptly notify the claimant and request the information required. This includes notifying the claimant that a written or electronically transmitted claim must be filed before the carrier becomes subject to the time limits for settling such a claim under § 378.8.

[43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982; 62 FR 15424, 15425, Apr. 1, 1997]

Amendment history

3 distinct wordings on file since Oct. 1, 1998
  1. June 15, 2018 → presenteCFR, day-precisediff vs. previous
    [43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982; 62 FR 15424, 15425, Apr. 1, 1997; 83 FR 16225, Apr. 16, 2018]
  2. April 16, 2018 → June 15, 2018eCFR, day-precisediff vs. previous
    [43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982; 62 FR 15424, 15425, Apr. 1, 1997]
  3. Oct. 1, 1998 → April 16, 2018annual editions 1998–2016viewing
    [43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982; 62 FR 15424, 15425, Apr. 1, 1997]

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.