§FMCSR.com
Historical textIn force on Sept. 30, 2009Source: annual CFR editions 1998–2012

§ 378.3 Filing and processing claims.

Wording first on file in the 1998 annual edition, superseded by the 2013 annual edition.

govinfo, 2008 edition ↗
Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2008 edition's wording. An amendment that took effect between Oct. 1, 2008 and Sept. 30, 2009 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.
49 CFR § 378.3 — Filing and processing claims.. Text in force on September 30, 2009. This wording effective October 1, 1998 to October 1, 2013. Source: govinfo, 2008 edition, https://www.govinfo.gov/app/details/CFR-2008-title49-vol5/CFR-2008-title49-vol5-sec378-3. Retrieved from FMCSR.com, https://fmcsr.com/reg/378.3?asof=2009-09-30, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) A claim for overcharge, duplicate payment, or overcollection shall not be paid unless filed in writing or electronically communicated (when agreed to by the carrier and shipper or receiver involved) with the carrier that collected the transportation charges. The collecting carrier shall be the carrier to process all such claims. When a claim is filed with another carrier that participated in the transportation, that carrier shall transmit the claim to the collecting carrier within 15 days after receipt of the claim. If the collecting carrier is unable to dispose of the claim for any reason, the claim may be filed with or transferred to any participating carrier for final disposition.

(b) A single claim may include more than one shipment provided the claim on each shipment involves:

(1) The same tariff issue or authority or circumstances,

(2) Single line service by the same carrier, or

(3) Service by the same interline carriers.

[43 FR 41040, Sept 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982]

Amendment history

4 distinct wordings on file since Oct. 1, 1998
  1. June 15, 2018 → presenteCFR, day-precisediff vs. previous
    [43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982; 83 FR 16225, Apr. 16, 2018]
  2. April 16, 2018 → June 15, 2018eCFR, day-precisediff vs. previous
    [43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982]
  3. Oct. 1, 2013 → April 16, 2018annual editions 2013–2016diff vs. previous
    [43 FR 41040, Sept. 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982]
  4. Oct. 1, 1998 → Oct. 1, 2013annual editions 1998–2012viewing
    [43 FR 41040, Sept 14, 1978, as amended at 47 FR 12804, Mar. 25, 1982]

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.