§FMCSR.com
Historical textIn force on Oct. 1, 2004Source: annual CFR editions 2004–2016

§ 375.605 How must I notify an individual shipper of any service delays?

Wording in the annual edition revised as of Oct. 1, 2004, superseded April 26, 2022.

govinfo, 2004 edition ↗
Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2004 edition's wording. An amendment that took effect between Oct. 1, 2004 and Oct. 1, 2004 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.
What changedOct. 1, 2003 wording → Oct. 1, 2004 wording+32 added−5 removedHide

(a) When you are unable to perform either the pickup or delivery of a shipment on the dates or during the periods specified in the order for service and as soon as the delay becomes apparent to you, you must notify the individual shipper of the delay, at your expense, in one of the following threesix ways:
(1) By telephone.
(2) ByIn telegramperson.
(3) InFax persontransmissions.
(4) E-mail.
(5) Overnight courier.
(6) Certified mail, return receipt requested.
(b) You must advise the individual shipper of the dates or periods you expect to be able to pick up and/or deliver the shipment. You must consider the needs of the individual shipper in your advisement. You also must do the following four things:
(1) You must prepare a written record of the date, time, and manner of notification.
(2) You must prepare a written record of your amended date or period for pick-up or delivery.
(3) You must retain these records as a part of your file on the shipment. The retention period is one year from the date of notification.
(4) You must furnish a copy of the notice to the individual shipper by first class mail or in person if the individual shipper requests a copy of the notice.
[68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004]

49 CFR § 375.605 — How must I notify an individual shipper of any service delays?. Text in force on October 1, 2004. This wording effective October 1, 2004 to April 26, 2022. Source: govinfo, 2004 edition, https://www.govinfo.gov/app/details/CFR-2004-title49-vol4/CFR-2004-title49-vol4-sec375-605. Retrieved from FMCSR.com, https://fmcsr.com/reg/375.605?asof=2004-10-01, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) When you are unable to perform either the pickup or delivery of a shipment on the dates or during the periods specified in the order for service and as soon as the delay becomes apparent to you, you must notify the individual shipper of the delay, at your expense, in one of the following six ways:

(1) By telephone.

(2) In person.

(3) Fax transmissions.

(4) E-mail.

(5) Overnight courier.

(6) Certified mail, return receipt requested.

(b) You must advise the individual shipper of the dates or periods you expect to be able to pick up and/or deliver the shipment. You must consider the needs of the individual shipper in your advisement. You also must do the following four things:

(1) You must prepare a written record of the date, time, and manner of notification.

(2) You must prepare a written record of your amended date or period for pick-up or delivery.

(3) You must retain these records as a part of your file on the shipment. The retention period is one year from the date of notification.

(4) You must furnish a copy of the notice to the individual shipper by first class mail or in person if the individual shipper requests a copy of the notice.

[68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004]

Amendment history

4 distinct wordings on file since Oct. 1, 2003
  1. June 27, 2022 → presenteCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004; 87 FR 24448, Apr. 26, 2022]
  2. April 26, 2022 → June 27, 2022eCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004]
  3. Oct. 1, 2004 → April 26, 2022annual editions 2004–2016diff vs. previousviewing
    [68 FR 35091, June 11, 2003, as amended at 69 FR 10576, Mar. 5, 2004]
  4. Oct. 1, 2003 → Oct. 1, 2004annual edition 2003

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.