§FMCSR.com
Historical textIn force on Sept. 30, 2001Source: annual CFR editions 1998–2000

§ 375.2 Information for shippers.

Wording first on file in the 1998 annual edition, superseded by the 2001 annual edition.

govinfo, 2000 edition ↗
Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2000 edition's wording. An amendment that took effect between Oct. 1, 2000 and Sept. 30, 2001 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.
49 CFR § 375.2 — Information for shippers.. Text in force on September 30, 2001. This wording effective October 1, 1998 to October 1, 2001. Source: govinfo, 2000 edition, https://www.govinfo.gov/app/details/CFR-2000-title49-vol4/CFR-2000-title49-vol4-sec375-2. Retrieved from FMCSR.com, https://fmcsr.com/reg/375.2?asof=2001-09-30, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) Prior to the execution of an order for service of a shipment of household goods, as defined in § 375.1(b)(1), every motor common carrier holding out to perform the service shall cause to be furnished to the prospective individual shipper the following publications.

(1) Publication OCE-100, Your Rights and Responsibilities When You Move.

(2) A concise, easy-to-read, accurate summary of any dispute settlement program in which the carrier participates, as provided in 49 U.S.C. 14708 and approved by the Commission.

(3) A copy of Form OCE-101, Annual Performance Report, most recently filed with the Commission, as prescribed in § 375.18, if the carrier is required to complete part B of that form.

(4) A written description of the customer complaint and inquiry handling procedures established and maintained by the carrier. Included in this description shall be a telephone number which the shipper may use to communicate with the carrier, accompanied by a clear and concise statement concerning who shall pay for such calls.

(b) General Requirements: (1) The text and format of the publication shall not be changed without the written approval of the Director, Office of Compliance and Enforcement, Interstate Commerce Commission.

(2) The Director, Office of Compliance and Enforcement, Interstate Commerce Commission, shall, within 30 days following the effective date of a decision of the Interstate Commerce Commission changing any rule or regulation published at 49 CFR part 375, cause to be published in the Federal Register a notice of amendment to Publication OCE-100 reflecting such change or changes.

(3) The dimensions of the publication shall be optional, Provided, however, The product of multiplying the length by the width shall be not less than 36 square inches.

(4) The color and design of the front and back cover of the publication shall be optional. Provided, the only words printed or appearing on the front cover shall be “Your Rights and Responsibilities When You Move.”

[46 FR 16218, Mar. 11, 1981; 46 FR 22594, Apr. 20, 1981, as amended at 59 FR 2305, Jan. 14, 1994; 59 FR 34392, July 5, 1994; 62 FR 49940, 49941, Sept. 24, 1997]

Amendment history

2 distinct wordings on file since Oct. 1, 1998
  1. Oct. 1, 2001 → Oct. 1, 2003annual editions 2001–2002diff vs. previous
    [46 FR 16218, Mar. 11, 1981; 46 FR 22594, Apr. 20, 1981, as amended at 59 FR 2305, Jan. 14, 1994; 59 FR 34392, July 5, 1994; 62 FR 49940, 49941, Sept. 24, 1997]
  2. Oct. 1, 1998 → Oct. 1, 2001annual editions 1998–2000viewing
    [46 FR 16218, Mar. 11, 1981; 46 FR 22594, Apr. 20, 1981, as amended at 59 FR 2305, Jan. 14, 1994; 59 FR 34392, July 5, 1994; 62 FR 49940, 49941, Sept. 24, 1997]

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.