§FMCSR.com
Current textIn force on Oct. 2, 2025Source: eCFR

§ 375.209 How must I handle complaints and inquiries?

Current wording, effective June 15, 2018.

eCFR as of October 2, 2025 ↗
49 CFR § 375.209 — How must I handle complaints and inquiries?. Text in force on October 2, 2025. This wording effective June 15, 2018 to present. Source: eCFR as of October 2, 2025, https://www.ecfr.gov/on/2025-10-02/title-49/section-375.209. Retrieved from FMCSR.com, https://fmcsr.com/reg/375.209?asof=2025-10-02, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.

(b) Your procedure must include all three of the following items:

(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.

(2) A telephone number.

(3) A system for recording in writing all inquiries and complaints received from an individual shipper by any means of communication.

(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.

[68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012; 83 FR 16224, Apr. 16, 2018]

Amendment history

4 distinct wordings on file since Oct. 1, 2003
  1. June 15, 2018 → presenteCFR, day-precisediff vs. previousviewing
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012; 83 FR 16224, Apr. 16, 2018]
  2. April 16, 2018 → June 15, 2018eCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]
  3. Oct. 1, 2012 → April 16, 2018annual editions 2012–2016diff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]
  4. Oct. 1, 2003 → Oct. 1, 2012annual editions 2003–2011

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.