§FMCSR.com
Historical textIn force on June 1, 2015Source: annual CFR editions 2012–2016

§ 375.209 How must I handle complaints and inquiries?

Wording in the annual edition revised as of Oct. 1, 2012, superseded April 16, 2018.

govinfo, 2014 edition ↗
Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2014 edition's wording. An amendment that took effect between Oct. 1, 2014 and June 1, 2015 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.
What changedOct. 1, 2003 wording → Oct. 1, 2012 wording+22 added−17 removedHide

(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.
(b) Your procedure must include all fourthree of the following items:
(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.
(2) A telephone number.
(3) A clear and concise statement about who must pay for complaint and inquiry telephone calls.
(4) A written or electronic record system for recording all inquiries and complaints received from an individual shipper by any means of communication.
(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.
[68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]

49 CFR § 375.209 — How must I handle complaints and inquiries?. Text in force on June 1, 2015. This wording effective October 1, 2012 to April 16, 2018. Source: govinfo, 2014 edition, https://www.govinfo.gov/app/details/CFR-2014-title49-vol5/CFR-2014-title49-vol5-sec375-209. Retrieved from FMCSR.com, https://fmcsr.com/reg/375.209?asof=2015-06-01, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.

(b) Your procedure must include all three of the following items:

(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.

(2) A telephone number.

(3) A written or electronic record system for recording all inquiries and complaints received from an individual shipper by any means of communication.

(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.

[68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]

Amendment history

4 distinct wordings on file since Oct. 1, 2003
  1. June 15, 2018 → presenteCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012; 83 FR 16224, Apr. 16, 2018]
  2. April 16, 2018 → June 15, 2018eCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]
  3. Oct. 1, 2012 → April 16, 2018annual editions 2012–2016diff vs. previousviewing
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]
  4. Oct. 1, 2003 → Oct. 1, 2012annual editions 2003–2011

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.