§FMCSR.com
Historical textIn force on Oct. 1, 2005Source: annual CFR editions 2003–2011

§ 375.209 How must I handle complaints and inquiries?

Wording first on file in the 2003 annual edition, superseded by the 2012 annual edition.

govinfo, 2005 edition ↗
Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2005 edition's wording. An amendment that took effect between Oct. 1, 2005 and Oct. 1, 2005 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.
49 CFR § 375.209 — How must I handle complaints and inquiries?. Text in force on October 1, 2005. This wording effective October 1, 2003 to October 1, 2012. Source: govinfo, 2005 edition, https://www.govinfo.gov/app/details/CFR-2005-title49-vol5/CFR-2005-title49-vol5-sec375-209. Retrieved from FMCSR.com, https://fmcsr.com/reg/375.209?asof=2005-10-01, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) You must establish and maintain a procedure for responding to complaints and inquiries from your individual shippers.

(b) Your procedure must include all four of the following items:

(1) A communications system allowing individual shippers to communicate with your principal place of business by telephone.

(2) A telephone number.

(3) A clear and concise statement about who must pay for complaint and inquiry telephone calls.

(4) A written or electronic record system for recording all inquiries and complaints received from an individual shipper by any means of communication.

(c) You must produce a clear and concise written description of your procedure for distribution to individual shippers.

Amendment history

4 distinct wordings on file since Oct. 1, 2003
  1. June 15, 2018 → presenteCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012; 83 FR 16224, Apr. 16, 2018]
  2. April 16, 2018 → June 15, 2018eCFR, day-precisediff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]
  3. Oct. 1, 2012 → April 16, 2018annual editions 2012–2016diff vs. previous
    [68 FR 35091, June 11, 2003, as amended at 77 FR 36934, June 20, 2012; 77 FR 59824, Oct. 1, 2012]
  4. Oct. 1, 2003 → Oct. 1, 2012annual editions 2003–2011viewing

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.