Historical textIn force on Oct. 1, 2002Source: annual CFR editions 1998–2002

§ 375.13 Complaint and inquiry handling.

Wording first on file in the 1998 annual edition, superseded by the 2003 annual edition. The section was then removed.

govinfo, 2002 edition ↗

Before Jan. 1, 2017 the record is one snapshot per annual CFR edition, revised as of October 1. This is the 2002 edition's wording. An amendment that took effect between Oct. 1, 2002 and Oct. 1, 2002 would not appear until the next edition, so check the citations below and the Federal Register for exact effective dates.

49 CFR § 375.13 — Complaint and inquiry handling.. Text in force on October 1, 2002. This wording effective October 1, 1998 to October 1, 2003. Source: govinfo, 2002 edition, https://www.govinfo.gov/app/details/CFR-2002-title49-vol4/CFR-2002-title49-vol4-sec375-13. Retrieved from FMCSR.com, https://fmcsr.com/reg/375.13?asof=2002-10-01, on October 26, 2026. Unofficial compilation; verify against the official source.

(a) Motor common carriers engaged in the transportation of household goods as defined in § 375.1(a) shall establish and maintain a procedure for responding to complaints and inquiries from shippers for which such transportation is provided. The procedure shall include a means whereby shippers may communicate with the principal office of the carrier by telephone.

(b) The carrier shall retain and make part of the file relating to a shipment a written record of all complaints and inquiries received from a shipper by any means of communication.

[46 FR 16218, Mar. 11, 1981. Redesignated at 61 FR 54707, Oct. 21, 1996; 62 FR 49941, Sept. 24, 1997]

Amendment history

1 distinct wording on file since Oct. 1, 1998

Oct. 1, 1998 → Oct. 1, 2003annual editions 1998–2002viewing
[46 FR 16218, Mar. 11, 1981. Redesignated at 61 FR 54707, Oct. 21, 1996; 62 FR 49941, Sept. 24, 1997]

A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.