§ 371.117 Must I provide individual shippers with my policies concerning cancellation, deposits, and refunds?
Current wording, effective November 17, 2023.
(a) You must disclose prominently on your Internet website and in your agreements with prospective shippers your cancellation policy, deposit policy, and policy for refunding deposited funds in the event the shipper cancels an order for service before the date an authorized household goods motor carrier has been scheduled to pick up the shipper's property.
(b) You must maintain records showing each individual shipper's request to cancel a shipment and the disposition of each request for a period of three years after the date of a shipper's cancellation request. If you refunded a deposit, your records must include:
(1) Proof that the individual shipper cashed or deposited the check or money order, if the financial institution provides documentary evidence; or
(2) Proof that you delivered the refund check or money order to the individual shipper.
[75 FR 72996, Nov. 29, 2010, as amended at 88 FR 80179, Nov. 17, 2023]
Amendment history
2 distinct wordings on file since Oct. 1, 2011- [75 FR 72996, Nov. 29, 2010, as amended at 88 FR 80179, Nov. 17, 2023]
- Oct. 1, 2011 → Nov. 17, 2023annual editions 2011–2016
A new entry appears whenever the regulatory words change between government snapshots. Day-precise from the eCFR (2017 onward); before that, one snapshot per annual CFR edition (revised as of October 1). Bracketed citations are the Federal Register history printed with the section.