As of July 17, 2024Chapter III, Subchapter B — Federal Motor Carrier Safety Regulations
Part 375 Transportation of Household Goods in Interstate Commerce; Consumer Protection Regulations
48 sections · What changed since this date
Subpart A—General Requirements
Subpart B—Before Offering Services to My Customers
- Liability Considerations§ 375.201What is my normal liability for loss and damage when I accept goods from an individual shipper?3 versions
- § 375.203What actions of an individual shipper may limit or reduce my normal liability?
- General Responsibilities§ 375.205May I have agents?
- § 375.207What items must be in my advertisements?
- § 375.209How must I handle complaints and inquiries?4 versions
- § 375.211Must I have an arbitration program?5 versions
- § 375.213What information must I provide to a prospective individual shipper?10 versions
- Collecting Transportation Charges§ 375.215How must I collect charges?3 versions
- § 375.217How must I collect charges upon delivery?4 versions
- § 375.219May I extend credit to shippers?
- § 375.221May I use a charge or credit card plan for payments?3 versions
Subpart C—Service Options Provided
Subpart D—Estimating Charges
- § 375.401Must I estimate charges?5 versions
- § 375.403How must I provide a binding estimate?7 versions
- § 375.405How must I provide a non-binding estimate?7 versions
- § 375.407Under what circumstances must I relinquish possession of a collect-on-delivery shipment transported under a non-binding estimate?2 versions
- § 375.409May household goods brokers provide estimates?2 versions
Subpart E—Pick Up of Shipments of Household Goods
- Before Loading§ 375.501[Reserved]6 versions
- § 375.503Must I write up an inventory?2 versions
- § 375.505Must I write up a bill of lading?10 versions
- Weighing the Shipment§ 375.507Must I determine the weight of a shipment?
- § 375.509How must I determine the weight of a shipment?
- § 375.511May I use an alternative method for shipments weighing 3,000 pounds or less?
- § 375.513Must I give the individual shipper an opportunity to observe the weighing?
- § 375.515May an individual shipper waive his/her right to observe each weighing?2 versions
- § 375.517May an individual shipper demand re-weighing?
- § 375.519Must I obtain weight tickets?
- § 375.521What must I do if an individual shipper wants to know the actual weight or charges for a shipment before I tender delivery?2 versions
Subpart F—Transportation of Shipments
- § 375.601Must I transport the shipment in a timely manner?
- § 375.603When must I tender a shipment for delivery?
- § 375.605How must I notify an individual shipper of any service delays?4 versions
- § 375.607What must I do if I am able to tender a shipment for final delivery more than 24 hours before a specified date?
- § 375.609What must I do for shippers who store household goods in transit?3 versions
Subpart G—Delivery of Shipments
- § 375.701May I provide for a release of liability on my delivery receipt?
- § 375.703What is the maximum collect-on-delivery amount I may demand at the time of delivery?2 versions
- § 375.705If a shipment is transported on more than one vehicle, what charges may I collect at delivery?
- § 375.707If a shipment is partially lost or destroyed, what charges may I collect at delivery?2 versions
- § 375.709If a shipment is totally lost or destroyed, what charges may I collect at delivery?
Subpart H—Collection of Charges
- § 375.801What types of charges are subject to this subpart?4 versions
- § 375.803How must I present my invoice?4 versions
- § 375.805If I am forced to relinquish a collect-on-delivery shipment before the payment of ALL charges, how do I collect the balance?3 versions
- § 375.807What actions may I take to collect the charges upon my invoice?4 versions